Strategy, Participation and Performance
In the current climate of austerity, ageing facility stock and competing service priorities – now more than ever before, service providers are expected to do more with less and are having to re-prioritise. To meet and exceed the expectations of local communities and make a real difference, organisations must continually evaluate their service and change. There is a real threat that service providers who do not or cannot adapt to the new landscape will become peripheral.
How we can help
We can support and guide organisations who seek to change direction or want to refresh or re-create their service and strategy. We can also help you consult with your stakeholders, re-align your service with national and regional policy and local need, articulate your vision, define your aims and develop SMART objectives and business plans. We have experience working with the wider leisure sector and are adept at knitting together strategies and service plans which include culture, libraries and museum services.
We are comfortable working at board level and engaging with community leaders. We also have practical experience of using national improvement frameworks, quality systems and performance measures to drive continuous improvement.
Additional benefits of service reviews and a refreshed strategy are that they can be used to:
- Identify how existing assets can be better managed and better used
- Lever external funding
- Allocate resources
- Create an evidence base to support funding decisions
- Clarify individual responsibilities
- Anticipate tomorrows opportunities and threats
- Ensure everyone in your organisation is pointing in the same direction.
Evaluation and Impact Studies
Often huge time and effort goes into designing and implementing programmes and interventions; but it has proven more difficult to show evidence of impact and how things can be improved next time around. This is often due to organisational capacity and pressure to move onto the ‘next big thing’.
With many competing demands on the public purse, demonstrating value for money and being able to withstand scrutiny means that you need to be able to provide evidence about the difference your project has made.
How we can help
We are able to carry out market research and evaluations that combine hard performance data with richer more qualitative evidence gathered from interviews. This enables us to provide a report that summarises the projects strengths, areas for improvement and impact.
We also provide a mystery visit service. Mystery visits are a well-established tool for reporting back how the service is performing through the eyes of the customer, offering invaluable insight.